Implementation Engineer
Augury
Our mission is to transform how people and machines work together to push the boundaries of human productivity. A leader in Industrial AI, Augury helps the world’s manufacturers leverage real-time production insights to drive new levels of efficiency. Combining predictive and prescriptive AI technology with industry expertise, production teams can proactively address alerts, minimize downtime, reduce asset costs, and maximize yield and capacity. Our customers achieve payback in six months or less, enabling global scale. We're looking for team members excited to partner with the world's manufacturers and build the future of production together.
As an Implementation Engineer at Augury, you'll travel extensively throughout Europe, providing hands-on technical and customer support requiring a unique blend of administrative, mechanical, and technical expertise. Your primary focus will be to ensure unparalleled customer satisfaction, catering to both our external and internal clients, as you consistently deliver top-tier service and support, ensuring that Augury’s products and services are installed correctly. You are currently located in either the UK or EU and are within 60 minutes of a major airport.
A Day In Your Life
- Travel 75%-80% of the time throughout Europe.
- Communicate with external and internal customers to install and implement Augury’s hardware and services successfully.
- Effectively manage administrative tasks, which include, but are not limited to, service reports, customer action lists, inventory returns, and material asset lists, Salesforce, and other project management software.
- Assist in the optimization of our products by working alongside our reliability systems managers and client partners.
- Assist with project-specific tasks (conducting site surveys, maintenance visits, and installations).
- Review the weekly/monthly plan and organize field activities following the Field Operation guidelines
- Document events in the CRM platform correctly.
- Answer escalations from service management.
What You Bring
- Must have a valid driver's license, passport, and the ability to successfully pass a background check.
- 5-10 years of hands-on experience in installing or troubleshooting industrial controls, electromechanical, and wireless systems.
- Comprehensive understanding of various types of rotating equipment operation and design.
- Experience working in Industrial environments and associated safe work practices.
- Strong verbal and written communication skills in both German and English are a plus.
- Ability to effectively communicate with clients and internal stakeholders both verbally and electronically.
- You go above and beyond to ensure that the customer is satisfied.
- You always put your best foot forward when interacting with customers, as you are the face of Augury.
- Vibration Cat I or II is a strong plus but not required.
- Multi-lingual is a strong plus but not required.
- Able and willing to work on the weekend.
Perks
- Stock options
- Paid parental leave
- Flex PTO
Augury is a people-first organization. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from all backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.
Augury is a proud equal opportunity employer, we strive to create a work environment in which everyone, all applicants, employees, customers, guests, and vendors feel safe and comfortable. We commit to maintain a workplace that is free of any type of harassment and does not tolerate anyone intimidating, humiliating, or hurting others. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability or any other characteristic protected by law.