Looking for a job to get you out of bed?

Casper is looking for a QA Manager to join our Technology team. In this role, you’ll lead the QA function at Casper and transform how quality is defined, measured, and delivered across the organization. Casper has a history of shipping thoughtful, best-in-class digital experiences — and you’ll be the owner of ensuring those high standards are upheld as we scale. If you're motivated, self-driven, energized by iterative development, and passionate about building exceptional software in a fast-moving environment, we’d love to meet you.

Casper (Casper.com) believes everyone should sleep better. Casper has a full portfolio of obsessively engineered sleep products—including mattresses, pillows and bedding—designed by the Company’s in-house design team. In addition to its e-commerce business, Casper has over 40 retail locations across the United States and its products are available at a number of retailers.

This is a hybrid role requiring that you work 3 days per week from our NYC office.

When you’re not catching zzz’s, this is what you’ll do...

• Partner with Technology teams as well as cross-functional business partners — including e-commerce, marketing, finance, operations, retail, and customer experience — to ensure new launches meet Casper’s quality bar
• Own and evolve the QA lifecycle as part of our Agile/SCRUM processes
• Work with product, design, and engineering to define user stories, acceptance criteria, and test coverage across manual and automated paths
• Maintain and improve our site performance through ongoing monitoring and reporting
• Lead recurring Accessibility compliance testing cycles
• Create, maintain, and execute test plans and test cases
• Detect, isolate, reproduce, document, and prioritize defects
• Provide clear communication on QA status, product quality metrics, and release readiness across teams
• Champion QA best practices and develop a lightweight center of excellence for quality at Casper

Our dream candidate is/has...

• Has 5+ years of QA Engineering experience, ideally with some leadership or mentorship exposure
• Collaborates effectively with both technical teams and non-technical business stakeholders
• Has experience with bug/task/test management systems (e.g., JIRA, TestRail)
• Has experience with Web/API testing and debugging tools (e.g., Postman, Charles, Fiddler)
• Understands CI/CD pipelines and how quality engineering fits into modern DevOps practices
• Has experience with automated testing frameworks and is comfortable defining an automation strategy — including selecting modern tools/platforms as needed (e.g., Playwright, WebdriverIO, or other contemporary frameworks)
• Has familiarity with AI-assisted testing tools or approaches — such as AI-generated test cases, autonomous regression testing, or leveraging AI agents for repeatable test automation
• Is proactive, curious, and passionate about continuously improving quality processes across systems

Targeted Annual Base Salary Range: $120,000-140,000 USD

Casper’s compensation philosophy ensures that the actual base salary is based on factors including but not limited to skills, education, experience, special training, time in position, and/or years of service.

We recognize that annual base salary is just one part of a total rewards package. In addition, we offer a comprehensive benefits package, wellbeing resources, and other perks including:

• Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles)...
• Paid Time Off. We believe in the power of rest so take the time you need to recharge.
• Dream-worthy gifted products after tenure milestones!
• Employee Discount to use on whatever you like (with a few exceptions) and product discounts for friends and family!
• … and more!

If you dream about this stuff this job is probably right for you. We look forward to learning more about you!

As part of our hiring process, employment offers are contingent on the successful completion of a background check and drug screening, where permitted by law.

Candidates must be authorized to work in the United States without the need for current or future employer-sponsored visa support.