Job Locations CO-Bogota

ID 2026-19237

Category

Intern

Employee Class

Intern

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

#LI-Hybrid

Are you eager to solve complex business problems with data, influence product decisions, and help build sustainable marketplace experiences at scale? Join DiDi’s Service Governance team and gain hands-on experience in one of the most strategic and cross-functional areas of the business.

Service Governance sits at the intersection of product, policy, incentives, and operations. Our team designs the mechanisms that help ensure a high-quality user experience and long-term marketplace sustainability across Latin America. We use data to identify friction points, understand behavior, and develop scalable solutions that balance growth, experience, and efficiency.

This is an ideal opportunity for a curious, resilient, and analytically strong student who wants to learn how a tech platform makes decisions, influence real business outcomes, and work closely with regional and global stakeholders in a fast-paced environment.

• 
  

  Develop a deep understanding of the ride-hailing business, including user behavior, marketplace dynamics, service quality, and policy design.

  
  


• 
  

  Analyze large datasets to identify trends, diagnose root causes, and generate actionable insights that improve user experience and business performance.

  
  


• 
  

  Support the design of governance policies, product mechanisms, and incentive strategies that drive better long-term outcomes for the platform.

  
  


• 
  

  Partner with Product, Operations, Finance, Strategy, and regional teams to translate business problems into structured analyses and scalable solutions.

  
  


• 
  

  Monitor key metrics, evaluate initiative performance, and help turn data into recommendations for senior stakeholders.

  
  


• 
  

  Prepare clear, compelling presentations and synthesize complex analyses into simple business narratives for cross-functional audiences.

  
  


• 
  

  Take ownership of projects from problem definition through execution, with real exposure to business-critical decisions across multiple Latin American markets.

  
  

• 
  

  Currently pursuing a degree in Business, Economics, Statistics, Computer Science, Industrial Engineering, or a related field.

  
  


• 
  

  Strong analytical and problem-solving skills, with the ability to structure ambiguous problems and derive insights from data.

  
  


• 
  

  Proficiency in SQL and Excel is required; Python is strongly preferred.

  
  


• 
  

  Genuine curiosity about how digital platforms work and interest in solving business problems through data, product, and policy.

  
  


• 
  

  Resilience and adaptability in fast-changing environments, with the ability to handle complexity and push through challenges.

  
  


• 
  

  Strong communication and presentation skills; able to explain analysis clearly and influence stakeholders with logic and structure.

  
  


• 
  

  Ability to work independently, manage multiple priorities, and maintain attention to detail while moving with speed.

  
  


• 
  

  Professional proficiency in English and Spanish.

  
  

Why join this team

This is not a typical operations internship. In Service Governance, you will work on high-impact problems that shape the experience of millions of users and directly influence how the platform evolves. You will learn how data, product thinking, and policy design come together to solve real marketplace challenges at scale.

If you are eager to learn, excited by difficult problems, and motivated by the opportunity to turn analysis into business impact, we encourage you to apply.

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.

Share on your newsfeed