IT Support Specialist
Insightec
IT, Customer Service
Haifa, Israel
Posted on Nov 17, 2025
IT Support Specialist
- Information & Digital
- Israel, Haifa
- Full-time
- ID: contractor 2025
Description
- Provide first and second-level technical support for employees
- Handle day-to-day global IT service desk operations, including hardware and software setup, account troubleshooting, and end-user support
- Manage the onboarding and offboarding process for employees, including IT equipment provisioning, SSO setup, and license assignment
- Administer user accounts, passwords, security policies, and backup systems
- Troubleshoot and resolve client-side networking and connectivity issues (e.g., VPN, video conferencing)
- Provide support for peripheral hardware including printers, docking stations, monitors, and external devices
- Support infrastructure projects and digital applications tickets - 1st tier support, and manage Windows-based endpoints
- Serve as the primary technical contact for shore-based office users
- Maintain accurate IT asset inventory and ensure up-to-date documentation
Requirements
- Minimum 5 years of experience in an enterprise IT Helpdesk environment.
- Strong hands-on experience with:
- Microsoft Windows 11 deployment and support
- Microsoft Windows 7, 10 support
- Office 365 suite, Exchange Online, SharePoint Online, Teams
- Microsoft Intune, Microsoft Entra ID (Azure AD), and Microsoft Azure
- Active Directory (users, computers, and GPO management)
- Proficiency in:
- Computer hardware setup and troubleshooting
- client-side networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi, and basic troubleshooting of switches, and firewalls
- PowerShell scripting for automation and troubleshooting
- Excellent communication skills in English and Hebrew
- Strong service orientation, self-motivation, and ability to work well in a team
- Strong organizational and documentation skills
- Fast learner, willing to expand knowledge in new IT technologies
Advantages:
- Maintain and support Palo Alto Networks firewalls (basic troubleshooting, connectivity, and user access).
- Experience using Freshservice
- Familiarity with Admin By Request or similar PAM tools
- Knowledge of or interest in IT automation and AI tools
- Experience with Linux (basic troubleshooting)