The opportunity

What you’ll be doing

• Partner with APAC-based sales representatives (Industry and Games) to identify opportunities where Customer Success (CS) products can enhance customer outcomes and drive adoption.
• Collaborate with subject matter experts (SMEs) and senior consultants to tailor Customer Success packages when standard offerings don’t fully address customer needs.
• Develop a deep understanding of all pillars within Customer Success (Support, Consulting, Training, and Enterprise Solutions) and advise sales teams on the right combination of services to meet customer goals.
• Work closely with the Global Enablement team to ensure regional sales and technical teams are trained and equipped with relevant CS sales materials, decks, and best practices.
• Track, maintain, and report on the Customer Success product pipeline across APAC, supporting sales teams in monitoring deal progress and identifying growth opportunities.
• Collaborate with peers in EMEA and the Americas to share insights, ensure global consistency in messaging, and provide backfill support for cross-regional opportunities when needed.
• Stay current on market trends, digital transformation initiatives, and industry developments in APAC to inform customer conversations and strategic positioning.
• Gather and communicate feedback from regional sales teams and customers to internal stakeholders to continuously refine and evolve Customer Success offerings.

What we’re looking for

• Solid understanding of SaaS, real-time 3D (RT3D), or digital transformation technologies within enterprise, creative, or industrial sectors.
• Proven experience in a customer success, pre-sales, or sales enablement role, preferably within the technology or SaaS industry.
• Strong communication and presentation skills, with the ability to collaborate effectively across sales, technical, and leadership stakeholders.
• Experience working across multiple countries and cultures in the APAC region.
• Analytical and detail-oriented mindset, with experience tracking and reporting on sales pipeline and revenue metrics.
• Proven ability to manage multiple projects and priorities in a fast-paced, dynamic environment.
• Native level of communication in Japanese and high proficiency in English.
• Willingness to travel up to 10% of the time within the APAC region, with occasional collaboration across global teams.

You might also have

• Background in professional services, enterprise training, or consulting organizations.
• Experience supporting enterprise clients or large-scale government/education programs in APAC.
• Familiarity with CRM and analytics tools (e.g., Salesforce, Tableau).
• Understanding of customer success methodologies and lifecycle management.

This range reflects the anticipated base salary for this position. Beyond base salary, this role may be eligible for equity awards and participation in our company incentive plans (such as annual discretionary bonuses or sales commissions). The final offer amount will depend on several factors, including geographic location and the candidate’s relevant experience, professional background, and skill set.

Benefits

At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.

Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.

While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program

Life at Unity

Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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