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Job Function:

Customer Management

Job Sub Function:

Technical Field Service

Job Category:

Business Enablement/Support

All Job Posting Locations:

Cherry Hill, New Jersey, United States of America, Philadelphia, Pennsylvania, United States

Job Description:

About Orthopaedics

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

DePuy Synthes, part of the Johnson & Johnson Medical Devices Companies, provides one of the most comprehensive orthopedics portfolios in the world. DePuy Synthes solutions, in specialties including joint reconstruction, trauma, craniomaxillofacial, spinal surgery and sports medicine, are designed to advance patient care while delivering clinical and economic value to health care systems worldwide. For more information, visit www.depuysynthes.com.

The overall responsibilities of the Territory Assistant position include assisting Sales Teams in the preparation, delivery and installation of Product Sets and in improving customer service. Uses product knowledge to ensure sets are fully equipped and delivered timely to customer locations and to ensure product exchanges are completed accurately.

Key Responsibilities:

• Provides support to assigned Sales Teams as follows:

• Assures that the proper equipment is available, and knowledge of which sets are required for specific surgeries

• Delivers/Picks up equipment for surgery

• Performs and ships product exchanges

• Maintains equipment and promotional materials in a presentable manner

• Understands and properly communicates the function of the product line

• Performs administrative duties to assure customer satisfaction

• Acquires knowledge of all new products added to the line

• Communicates activities to regional and senior management and the Consultant via monthly reports

• Involved in field support activities as assigned by Regional Manager / AVP

Qualifications

Education & Experience:

• Associate Degree or Medical Certification (CST, PT, etc.) or

• Minimum of 2 years of prior work experience or

• Recently transitioned from Active Military Duty

Other:

• Ability to lift and carry heavy product sets.

• Knowledge of computers and applications.

• Know and follow all laws and policies that apply to one's job, and maintain the highest levels of integrity, ethics and compliance always.

• Diligently participate in our compliance program-related activities as denoted by your supervisor or our Chief Compliance Officer.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

At Johnson & Johnson, we want every candidate to feel supported throughout the hiring process. Our goal is to make the experience clear, fair, and respectful of your time.

Here’s What You Can Expect

• Application review: We’ll carefully review your CV to see how your skills and experience align with the role.

• Getting to know you: If there’s a good match, you’ll be invited to complete a short-recorded video interview, giving you the chance to share more about yourself. If successful, a recruiter will also reach out by phone to walk you through the process and answer any questions.

• Interviews with the team: If you move forward, you’ll meet with the hiring manager (and possibly others on the team) in one or two interview rounds, depending on the role.

• Staying informed: We know waiting can be hard, so our recruitment team will keep you updated and make sure you know what to expect at each step.

• Final steps: For successful candidates, you will need to complete country-specific checks before starting your new role. We will help guide you through these.

At the end of the process, we’ll also invite you to share feedback in a short survey — your input helps us continue improving the experience for future candidates. Thank you for considering a career with Johnson & Johnson. We’re excited to learn more about you and wish you the best of luck in the process! #RPONA

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Required Skills:

Preferred Skills:

Accountability, Analytical Reasoning, Communication, Customer Empathy, Customer Service, Customer-Support, Customer Support Operations, Customer Support Trends, Data Reporting, Detail-Oriented, Equipment Maintenance, Innovation, Issue Escalation, IT Service Desk, Process Oriented, Project Management Office (PMO), SAP Field Service Management, Service Request Management

The anticipated base pay range for this position is :

$45,100.00 - $73,370.00

Additional Description for Pay Transparency: