You will have the opportunity to contribute to operational excellence, and you will be part of a talented global development team providing incident, problem and change management services across Macquarie. As a member of the service management team, you'll manage incidents, support root cause analysis, drive effective communications to end users and technical response teams whilst being at the center of ensuring technology platform availability and driving resolution when incidents arise.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

You will be a central force in driving service restoration when issues occur and

​enhancing your data and analytical capabilities, by mining incident data to identify operational improvement areas and suggesting process improvements. You will support effective change management, ensuring IT changes are understood and change processes are followed. You will learn the technology systems that support the different businesses, giving you insights on how Macquarie operates and deepening your technical knowledge.

Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions.

We are committed to providing a working environment that embraces diversity, equity and inclusion. As an inclusive employer, Macquarie provides equal opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other impermissible criterion or circumstance.

Our aim is to provide reasonable accommodations to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know during the application process.