Associate Director, Customer Engagement Lead

Macquarie Group
Macquarie Group

Customer Service

Posted on Nov 9, 2026
Apply now
Our team is delivering the Market Services Transformation programme, a strategic initiative focused on building the next generation Market Services platform and improving the experience of our internal and external customers. We work in partnership with teams across Commodities and Global Markets, Operations, Risk and Technology to deliver platform enhancements, drive customer adoption and support better business outcomes through meaningful customer engagement and feedback.
We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

Press space or enter keys to toggle section visibility

In this role you will be the primary link between the Market Services Transformation programme and our customers, helping to build strong relationships and maintain engagement throughout the transformation journey. You will develop and deliver customer engagement and adoption strategies, lead forums and workshops, and ensure customers are supported through platform changes and implementation activities. Working closely with Product Owners, Business Analysts and business leaders, you will gather and translate customer feedback into actionable insights that influence product priorities, roadmap decisions and delivery outcomes. You will also communicate programme updates, promote the benefits of new platform capabilities and help drive successful adoption across internal and external customer groups.

What you offer

Press space or enter keys to toggle section visibility

  • Significant experience within financial markets, capital markets, investment banking, trading, market operations, prime brokerage, custody, settlement or post-trade services
  • Strong understanding of financial products, trade lifecycle processes and the needs of different market participants
  • Proven ability to build trusted relationships and influence senior stakeholders across business, operations and technology teams, as well as external customers
  • Experience driving customer engagement, readiness and adoption for new products, platforms, operating models or transformation initiatives
  • Strong communication, facilitation and stakeholder management skills, with the ability to lead workshops, communicate complex information clearly and turn customer insights into practical business outcomes.
We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

About Corporate Operations Group

Press space or enter keys to toggle section visibility

In our Corporate Operations Group, you will work at the heart of Macquarie to deliver for our people, businesses, and their customers. We’re a global, collaborative team with deep expertise in technology, data, digital, market services, corporate real estate, business resilience, procurement and global security.

Inclusion at Macquarie

Press space or enter keys to toggle section visibility

We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.


We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.

Apply now
See more open positions at Macquarie Group