Who are we?We are here to improve the lives of patients through innovative technologies. We are a rapidly growing inter-disciplinary team of professionals passionate about developing disruptive technologies that empower physicians to make better treatment decisions. We are addressing one of today’s most critical global health concerns – the rise of antibiotics resistant bacteria (www.me-med.com).Who are we looking for?We are seeking a motivated Clinical Account Specialist (CAS) who is responsible for launching new hospitals and organic growth of installed base of hospitals. The CAS will also be responsible for providing on-going medical education to physicians and clinical staff using clinical information as the foundation for growth. The candidate will be joining a newly formed implementation team within the organization focused on growing the install base and utilization. We are dedicated to building the foundations for a world-class customer experience and making MeMed BV a trusted name in infectious disease diagnostics. This position is highly clinical in nature with some technical aspects. We’re seeking a highly motivated self-starter who thrives in dynamic environments and is comfortable wearing multiple hats. The ideal candidate is adaptable, resourceful, and eager to take ownership across a variety of responsibilities.Primary Job Responsibilities:General- Provide an excellent customer experience through customer implementations in collaboration with sales, stellar on-site support facilitating customer inquiries, managing case resolutions and providing internal teams with feedback on field activities. This role is 80% focused on clinical account management (driving growth, physician education, and implementation strategy), and 20% on field application support (technical installs, training, troubleshooting, workflow optimization).Key Responsibilities- Expand use of MeMed products to current acute care centers, freestanding emergency hospitals, and Urgent Care Clinics within existing customer base- Conduct clinical training and educational sessions for physicians, NPs, nurses, and other stakeholders.- Partner with clinicians to identify and establish order sets, and/or protocols for MeMed products- Build advocacy and champions within facilities. Use hospital data to validate and build interest.- Develop clinical champions and site advocates through data sharing and peer education.- Support hospital teams with clinical protocol design and workflow integration.- Present and discuss patient case studies to promote evidence-based adoption.- Leverage Salesforce to track progress, submit reports, and align activities with internal teams, maintain CRM records on a timely basis- Assist in implementation planning, site prep, and post-installation support in collaboration with service teams.- Support occasional on-site installations, supporting the full implementation process from pre-install prep to post go-live support- Troubleshoot technical issues remotely or in-person and escalate when necessary.- Assist in product validation, install coordination, and post-launch follow-ups.- Escalate product and/or customer issues as needed- Interact with sales, technical service, QA/RA, and marketing on a regular basisSkills and Competencies:- 3+ years of experience and proven track record in a similar role in the medical device industry, hospital-based, emergency medicine, or diagnostics- Strong knowledge in infectious diseases – preferred- Background as a nurse, application specialist, or clinical – strongly preferred- Familiar with CRM processes and improvements (salesforce)- Prior field experience supporting customers in a highly technical field preferred- Strong project management and stakeholder engagement skills- Comfort discussing clinical workflows, biomarker science, technical support, or diagnostics with a range of audiences- Familiar with hospital laboratory practices, CAP, CLIA, FDA, HIPAA and IQCP requirements – preferred- Thrives in a fast-paced, high-growth startup environment- Technical degree in biology, or related field preferredLocation & Travel:This position involves extensive US Travel- up to 75%Why Join Us- Be part of a purpose-driven company revolutionizing diagnostic decision-making.- Play a multifaceted role where strategy meets hands-on clinical support.- Help clinicians deliver faster, more accurate care through smarter testing.- Join a collaborative, entrepreneurial team with room to grow.MeMed is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity or expression, national origin, age, marital status, disability, veteran status or any other characteristic protected by law. Any applicant with a disability who requires accommodations during the application process should contact Jobs@me-med.com to request reasonable accommodation.