This is an opportunity to join a fast-growing company to help enable the future of travel.
Location
Remote, APACType
Full timeAbout Minut
Minut is a startup dedicated to building a world where shared spaces run seamlessly. We believe in a world where teams can manage properties without friction. Where neighbors and guests coexist peacefully, multifamily communities thrive, and technology supports better decision-making at every level. We do this by a combination of hardware, full-stack software, and AI.
Headquartered in Sweden and trusted by customers in more than 100 countries, we're a lean, fast-moving team building technology that makes a real difference for the people who manage shared spaces every day.
The role
Minut helps property managers protect their homes and guests with smart home sensors and a service they can trust. Our customer support team is the bridge between our customers and the rest of Minut — and often the very first person a customer ever talks to.
We're growing the team and looking for a senior support specialist based in the APAC time zone to help us cover our customers around the clock, cut response times, and raise the bar on how we support them. This isn't just a queue-answering role: you'll take ownership of improving the support experience itself, mentoring the wider team, and invest time to improve our help center and self-serve resources.
Most conversations happen over email, though you'll jump on a call when a customer needs it — whether that's troubleshooting a technical issue or a property manager evaluating Minut before they buy.
What you’ll do
Own APAC-hours customer support, answering questions ranging from technical troubleshooting to pre-purchase questions from property managersTake calls with customers when email isn't enoughIdentify patterns in customer feedback, common issues, and recurring questions, and turn them into clear input for sales, marketing, and engineeringAudit our support systems and processes end-to-end — tooling, workflows, response times — and diagnose what isn't working and whyHelp shape and improve support processes, tooling, and response times — not just work within themBuild and maintain AI agents/bots that handle first-line questions and repetitive tasks, freeing the team for complex cases, and keep tuning them as the product evolvesContribute to and help maintain our help center and internal knowledge baseSync regularly with sales, marketing, and engineering to stay current on our product and represent the customer's voiceAct as a senior point of reference for the rest of the support team — the person who diagnoses what's broken and defines how the function should runWho we are looking for
Several years of experience in a customer support role, ideally with some of it in a senior, lead, or process-ownership capacityBased in the APAC time zoneExcellent written and verbal communication in English — clear, warm, and concise, even under pressureA genuine problem-solver who's curious about technology and enjoys understanding a product deeplyAI-native mindset — you've built or worked with AI agents/bots and actively look for ways to use AI to scale supportComfortable juggling multiple conversations and priorities while staying organizedA track record of taking initiative — spotting what's broken or missing and doing something about it, not just flagging itExperience contributing to documentation, help centers, or support processes is a strong plusExperience auditing or redesigning support systems and workflows is a strong plusHow you’ll work
Bringing ambition and imagination to your work every dayCommunicating in concise, thoughtful, and effective waysHelping others and taking initiative, even outside your immediate remitConstantly diagnosing what isn't working and proposing how it should run insteadPracticalities & Benefits
Learning – Be part of an environment that is highly focused on knowledge and on developing new skills.Off-site – Company-wide retreat in beautiful locations.A fair chance
Minut is open to applications from all sections of society. We believe that you should be fit to work in this role, motivated, and experienced enough, regardless of ethnicity, belief or religion, family structure, sexual orientation or gender identity, or anything else that makes you, you.
How to apply
Apply by using this link.
Read more about working at Minut.
