Delivery Team Lead – EMEA (Professional Services)

Our Professional Services team is growing fast, and we’re looking for a Delivery Team Lead to manage our EMEA Delivery Managers and Engagement Managers in London. This is a strategic leadership role covering both pre-sales and post-sales services, ensuring seamless execution and strong outcomes for our enterprise customers.

Why You’ll Love It

• Shape a critical function in a hyper-growth SaaS company.
• High visibility and influence across both commercial and delivery operations.
• Work with talented teams across EMEA and globally.
• A culture built on transparency, ownership, and customer obsession.

Team & Operational Leadership

• Lead, coach, and develop a high-performing EMEA delivery team.
• Set clear priorities, KPIs, and delivery standards; drive accountability and operational excellence.
• Oversee capacity planning, hiring, onboarding, and workload distribution.
• Build a collaborative, customer-focused culture across delivery and pre-sales.
• Establish reporting for portfolio health, KPIs, and performance.
• Drive process improvements to increase efficiency, predictability, and quality.
• Support regional and global Professional Services strategy.

Post-Sales Delivery Oversight

• Own the health and performance of the EMEA delivery portfolio.
• Ensure consistent use of delivery methodologies, playbooks, and standards.
• Oversee project initiation, scoping, timelines, resource allocation, and customer communication.
• Lead governance across risks, escalations, CSAT, utilization, scope control, and reporting.
• Partner with Sales, CS, Solutions, Finance, and Partners to ensure smooth execution and billing.
• Act as senior escalation point for strategic accounts.

Pre-Sales & Commercial Leadership

• Lead services scoping, solutioning, and SOW creation during pre-sales.
• Partner with Sales to improve service attach rates and commercial outcomes.
• Refine pre-sales processes, enablement, and approval flows.
• Support services positioning, pricing, and cross-functional alignment.
• Contribute to evolving the services portfolio based on customer and market needs.

• 7+ years in Professional Services, Consulting, or Enterprise SaaS delivery.
• 2+ years people leadership experience.
• Proven success in enterprise project/portfolio management and cross-functional collaboration.
• Experience with pre-sales services (scoping, SOWs, resource estimation).
• Strong delivery methodologies and PM frameworks knowledge (PMP/PMI a plus).
• Highly organized, analytical, and process-driven.
• Excellent communication and executive presence.
• High energy, adaptability, and a passion for customer impact.
• Technical background (APIs/integrations) is an advantage.