We are looking for a commercially oriented, analytically minded, and execution-driven professional to manage and grow a portfolio of key customer accounts. This role requires a proactive individual with a strong sense of ownership who will be responsible for driving business growth, strengthening customer relationships, and ensuring flawless execution of New Era's commercial strategy.

Key Responsibilities

Commercial Development

• Develop and execute customer-specific business plans focused on sales growth, profitability, and brand positioning.
• Analyze key performance indicators (sell-in, sell-out, sell-through, inventory turnover, forecast accuracy, and sales performance) to identify opportunities and implement action plans.
• Drive revenue growth while ensuring healthy inventory levels and product availability.
• Prepare sales forecasts and business reviews to support commercial decision-making.
• Maintain a structured, organized, and results-driven approach to account management.

Account Management

• Manage the day-to-day commercial relationship with assigned customers.
• Coordinate purchase orders, product assortment, replenishment, and execution with internal teams.
• Negotiate commercial agreements, promotional activities, product launches, merchandising initiatives, and in-store activations.
• Conduct regular customer and store visits to evaluate product availability, visual execution, and identify business opportunities.
• Take full ownership of sales performance, forecasting, and KPI tracking for assigned accounts.

Client Relationship Management

• Build and maintain strong relationships with key stakeholders across customer organizations, including Buying, Merchandising, Marketing, and Operations.
• Present business reviews, sales performance reports, and strategic recommendations to customers.
• Ensure a high level of customer satisfaction by providing timely follow-up and proactive support.

Cross-Functional Collaboration

• Partner closely with Product, Marketing, Planning, Supply Chain, Customer Service, Finance, and Operations to ensure seamless execution of commercial initiatives.
• Align internal teams around customer priorities and business objectives.
• Effectively manage multiple priorities while maintaining a strong sense of urgency and accountability.

Education

• Bachelor's degree in Business Administration, Marketing, International Business, Economics, or a related field.

Professional Experience

• 3 years of experience in Sales, Key Account Management, Business Development, or Commercial roles.
• Experience managing retail, wholesale, department store, sporting goods, specialty, marketplace, or distributor accounts is highly preferred.
• Proven experience developing commercial strategies, managing customer relationships, and delivering sales growth.
• Experience within the apparel, fashion, sportswear, footwear, lifestyle, or consumer goods industry is a plus.

Technical Skills

• Advanced Microsoft Excel (Pivot Tables, Lookups, Dashboards, Data Analysis).
• Microsoft Office Suite.
• SAP experience preferred.
• Experience using Power BI, Analysis for Excel, or similar reporting tools.
• Strong analytical and forecasting capabilities.

Languages & Availability

• Advanced English (spoken and written).
• Availability to travel domestically as required.