Salesforce Business Analyst (on-site)
OPSWAT
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
What You Will Do:
• Support business growth by designing solutions both within our CRM (Salesforce) and external go-to-market systems integrated with it. This includes system design for sales, sales engineer, marketing, and product teams.
• Work closely with Sales and Revenue Operations to enhance the customer engagement process, from discovery, to closing deal, invoicing and then support onboarding. Automation is a priority to speed-up our sales process.
• Document our go-to-market applications landscape, provide audit proof, and implement best practices for data governance, security, and compliance within Salesforce and integrated applications.
• Implement and maintain strategies to ensure data hygiene and data quality within Salesforce and interconnected systems. System design should have our data lake strategy in mind (in collaboration with Enterprise Data team) to centrally store all customer and business data in one place.
• Support the deployment, configuration, and optimization of other sales applications integrated with Salesforce, such as Hubspot, Clari, Allbound, Zoominfo, LinkedIn Sales Navigator, and Cognism.
• Manages Salesforce sandboxes, development environment, and review changes raised by team members.
• Support innovation efforts, potentially leveraging AI and machine learning technologies to extract insights and improve sales and revenue processes.
• Provide heightened sales support during quarter-closing period
What We Need From You:
• Bachelor’s degree in Management Information Systems, Computer Science, or a related field.
• 3+ years experience as a Salesforce Architect, Business Analyst, or similar technical role with a focus on Sales and Revenue Operations systems.
• Extensive experience with CRM systems (Salesforce, SugarCRM, Netsuite, Hubspot, etc.), specifically Sales Cloud, Service Cloud, and Configuration, Pricing, & Quoting (CPQ).
• Deep understanding of Go-To-Market processes across sales, marketing, and post-sales customer experience (Support, CSM, Professional Services).
• Experience with agile project management methodologies.
• Ability to manage multiple stakeholders and prioritize tasks in a dynamic environment.
• Strong analytical and problem-solving skills.
It Would Be Great If You Also Had:
• Prior experience supporting software product company or SaaS firm in high-growth mode.
• Experience working with data warehouses and reporting tool like PowerBI.
• Experience leveraging artificial intelligence and machine learning technologies to drive innovation and improve business processes
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.