Hashavim 360 is a leading fintech information provider, delivering digital solutions in labor law, taxation, finance, welfare, and pensions.

We are looking for a Technical Support Specialist to deliver advanced assistance for our software products

Key Responsibilities:

Investigate and resolve second-level technical incidents

Perform in-depth troubleshooting and identify underlying issues

Support customers through phone, email, and other communication channels

Work with R&D and engineering teams on system-level problems

Requirements:

At least 1 year of experience in technical support or a similar rolק

Clear and professional communication skills

Strong customer orientation and service mindset

Familiarity with ticketing and case-management platforms

This is a full-time position, 9:00–18:00.

The role is hybrid, offering flexible and convenient working hours.

Our offices are located in central Israel.