Description

About the Role

We're seeking an experienced Salesforce Commerce Cloud Specialist to drive digital commerce transformation across our growing African markets. This role will play a pivotal part in expanding Salesforce's Commerce Cloud presence throughout Africa, working with enterprise customers to modernize their e-commerce platforms and drive business growth.

What You'll Do

• Drive Commerce Cloud adoption across key African markets including South Africa, Northern Africa, Kenya and other emerging markets

• Serve as the Commerce Cloud subject matter expert, partnering with account teams, solution engineers, and customer success teams

• Build and maintain executive relationships with CIOs, CMOs, VPs of Digital, and C-level stakeholders across retail, consumer goods, and financial services sectors

• Lead discovery and solution positioning for Commerce Cloud implementations, including B2C and B2B Commerce use cases

• Develop and execute a regional business plan aligned to market priorities and growth objectives

• Articulate the value of Commerce Cloud in supporting digital transformation, omnichannel experiences, and revenue growth

• Collaborate with regional partners and system integrators to generate pipeline and accelerate deal cycles

• Navigate complex buying processes across diverse African markets with varying regulatory and technical landscapes

• Provide technical guidance on platform capabilities, integrations, and best practices

• Support contract negotiations for new sales, expansions, and renewals

• Travel regularly throughout Africa (estimated 30-40%) to engage customers and build relationships

Who You Are

Required Experience:

• 5+ years of experience in e-commerce, digital commerce platforms, or SaaS solutions

• Proven track record of selling or implementing enterprise commerce solutions (Commerce Cloud, Magento, SAP Commerce, Shopify Plus, or similar)

• Deep understanding of e-commerce concepts including product catalog management, order management, payment processing, and digital marketing

• Experience working in or covering African markets, with understanding of regional business practices, payment systems (mobile money), and market dynamics

• Strong executive presence with demonstrated success engaging VP and C-level stakeholders

• Excellent communication skills in English (additional African languages a plus - French, Arabic, Portuguese, Swahili)

• Technical fluency with ability to discuss APIs, integrations, web technologies (HTML, CSS, JavaScript), and enterprise architecture

• Consultative approach with ability to translate business requirements into technical solutions

• Willingness to travel extensively across Africa

Preferred Qualifications:

• Experience with Salesforce products (Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud)

• Salesforce certifications such as:

  • B2C Commerce Developer

  • B2C Commerce Architect

  • Administrator

  • AI Associate

• Retail, Consumer Goods, or Financial Services industry experience in Africa

• Experience working with African payment gateways, mobile money platforms (M-Pesa, MTN Mobile Money, etc.)

• Understanding of African e-commerce landscape, including marketplaces, logistics challenges, and localization needs

• Partner ecosystem experience working with system integrators and implementation partners

• Familiarity with mobile-first commerce strategies relevant to African markets