Job Description: Senior Technical Program Manager - Digital Enterprise Technology (DET)
Location: Dallas, TX or Indianapolis, IN

What You'll Be Doing & Why It Matters

The Senior Technical Program Manager for the DET Sales pillar will be a crucial part of the internal team, providing senior-level leadership and cross-team coordination for large-scale, AI-centric solution deliveries across the Sales space. They will coordinate between multiple solution delivery teams as programs are created, own program timelines and capacity planning, and work with Product Management to ensure scope delivery meets overall program goals and vision according to definitions of success. This role paves the way for critical development and delivery across all dependent teams — defining and clearing blockers, mitigating risk, and ensuring a steady flow of work, while championing new, agentic ways of working across the portfolio.

This role will help shape program management practices across the group. This is an individual contributor role that requires leading large-scale, cross-functional initiatives within our GTM organization, supervising programs from beginning to end to ensure better workflow and more effective communication. They will work closely with executives and key company stakeholders to drive critical programs across the company.

Core Responsibilities & Scope

• Work in tandem with product, engineering, architecture, and business stakeholders to identify overall goals, vision, and measures of success for highly complex programs, serving as the primary bridge between product and engineering
• Track and manage program artifacts and portfolio hygiene, leading the transition and management of work in Linear, and gleaning actionable insights from the tool to assess and proactively respond to velocity trends
• Proactively identify and manage cross-team risks and negotiations with T&P dependencies; escalate and drive resolution of blockers
• Apply deep technical understanding of the program's systems and architecture, and develop strong relationships with key program stakeholders
• Coordinate project/program interdependencies across the various projects and programs in the portfolio
• Drive cross-functional program priorities, including in ambiguous or evolving situations
• Lead facilitation of Release Planning / Commitments and other work planning efforts, synthesizing outputs into Linear in partnership Engineering & Product roles
• Champion and help embed AI-native/agentic ways of working (e.g., work decomposition, AI-assisted tooling, Rapid Innovation Squads) into program delivery
• Coordinate handoffs of program deliverables
• Drive program retrospectives upon closure and after completion of critical milestones
• Provide program-specific knowledge transfer as new members are added to the program

Minimum Requirements

• 8+ years experience in a Program/Project Management role; preferably using Agile framework
• Strong digital literacy: Experience with G-Suite, ChatGPT, Slack, Linear, or comparable platforms
• Demonstrated effective interpersonal skills and strong communication skills (both verbal and written), including with senior/executive stakeholders
• Ability to weigh business and technical requirements to help drive desired PI planning outcomes
• Ability to work effectively in a fast-paced, high-energy, team-oriented environment
• Ability to multi-task and perform effectively under pressure
• Experience with business process expertise around enterprise software and internal operations
• Bachelor's degree in Business Administration and/or Information Technology or equivalent experience

Preferred Qualifications

• Agile, PMP Certification, or MSP Certification
• Experience using Salesforce products
• Prior experience with Service Cloud, Sales Cloud, or Slack products
• Experience with AI-native/agentic delivery models, or working alongside Agentforce, Data Cloud, or similar AI platform capabilities
• Experience supporting GTM, Support, or similar customer-facing technology organizations