Why Join Us?

Check Point is seeking a self-driven, hands-on Tier 1 Help Desk Administrator to join our global IT support team.
Based in our Zurich office, you'll be the first point of contact for technical support, providing high-quality, on-site and remote assistance to employees across the organization.
This role includes occasional travel (1–3 times per quarter) to EMEA offices for infrastructure checks, project support, and hands-on troubleshooting.

You’ll work in a dynamic, fast-paced environment supporting the tools and systems our employees depend on, while helping shape a consistent, user-friendly IT experience globally.

Key Responsibilities

• Provide first-level, hands-on support for employees in the Swiss office and remotely across global locations
• Install, configure, and troubleshoot Microsoft Windows systems, software, and hardware
• Support and troubleshoot Mac OS devices in a managed environment
• Troubleshoot Active Directory, Exchange, and Microsoft 365 environments
• Support peripheral devices including printers, scanners, and mobile devices
• Provide clear and professional communication via phone, email, and chat (in English)
• Deliver end-user guidance and onboarding for corporate tools and services
• Participate in site visits and IT support for EMEA locations (up to 3 trips per quarter)
• Document issues, solutions, and known errors in the internal knowledge base
• Collaborate with IT peers globally to ensure service continuity and improvement
• Contribute to ongoing efforts to improve support processes and user experience

Qualifications

• 2–3 years of hands-on IT support experience (Tier 1 or similar)
• Strong knowledge of Microsoft Windows, Office 365, Active Directory, and Exchange
• Proven experience supporting Mac OS environments
• Knowledge of Kandji or similar Mac device management tools – an advantage
• Excellent troubleshooting skills and a proactive problem-solving mindset
• Strong interpersonal and communication skills (verbal & written English)
• Ability to manage tasks independently and prioritize effectively
• Quick learner with adaptability to new tools and technologies
• Familiarity with Linux – an advantage
• Flexibility to travel within EMEA region (1–3 times per quarter)
• Fluent in English and (Swiss)German