Diamond Services Shift Leader
Perimeter 81
Ottawa, ON, Canada
Posted on Mar 8, 2026
Why Join Us?
As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.
Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.
The Shift Leader is responsible for coordinating coverage of the phone queue for the Diamond organization and for maintaining a high success rate of Check Point’s SLA agreement with their customers. The Shift Leader will need to observe for operational challenges and keep management updated if gaps are identified.
Key Responsibilities
As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.
Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.
The Shift Leader is responsible for coordinating coverage of the phone queue for the Diamond organization and for maintaining a high success rate of Check Point’s SLA agreement with their customers. The Shift Leader will need to observe for operational challenges and keep management updated if gaps are identified.
Key Responsibilities
- Promote a positive experience for the engineers they are working with.
- Dispatch service requests and handovers with enough time to meet our SLA agreements.
- Monitor email and chat channels for escalations and warm handovers.
- Be aware of employees who are out of office and ensure that their gaps are covered.
- Identify operational challenges of their group and work to address them.
- Coordinate with global counterparts to complete the “Follow-the-sun” coverage of the shift leader responsibilities
- 1.5 years of employment in Check Point
- Must be eligible to work in the US without sponsorship from an employer now or in the future