Why Join Us?

We are looking for a skilled Senior NOC Engineer to manage monitoring, incident handling, and technical troubleshooting across networks, systems, and applications. The role requires strong operational experience in a 24/7 NOC environment with the ability to handle escalations and ensure service stability.

Key Responsibilities

Key Responsibilities

• Monitor infrastructure, network, and applications using NOC tools
• Perform L2 troubleshooting: for network, system, and application issues
• Handle incidents, service requests, and escalations as per SLAs
• Perform shift handovers and maintain detailed operational logs
• Work closely with internal teams (network, infra, app teams)
• Follow and improve SOPs, runbooks, and knowledge base
• Participate in incident reviews and root cause analysis (RCA)
• Support automation and continuous improvement initiatives

Qualifications

Technical Skills

1. Networking

• Strong understanding of TCP/IP fundamentals
• Basic to intermediate knowledge of: Routing & Switching concepts, VPN, Firewalls, Load Balancers (basic troubleshooting)
• Experience handling: ISP-related issues, Network connectivity and latency problems, End-user and application-level network issues

2. Operating Systems (Linux & Windows)

• Good hands-on experience with Linux (Red Hat/CentOS): CLI commands, services, logs, process management
• Basic working knowledge of Windows Servers: Services, event logs, basic administration.

3. NOC / Monitoring Experience

• 3–5 years of hands-on NOC experience
• Experience working in 24/7 rotational shifts, Alert monitoring and incident handling
• Strong understanding of: SOP-driven operations, Escalation matrix, Shift handover process.

4. Virtualization

• Basic knowledge of virtualization platforms: VMware / Hyper-V
• Understanding of VM lifecycle and basic troubleshooting

5. Monitoring & Tools Experience

• Hands-on experience with monitoring tools such as: Icinga, Nagios, Zabbix, ManageEngine, Site24x7 (or similar)
• Experience with alert management platforms like: PagerDuty / Opsgenie
• Strong experience with ITSM / Ticketing tools: ServiceNow / ManageEngine ServiceDesk / Jira (or equivalent)

6. Cloud Platforms (Good to Have)

• Basic exposure to: AWS / Azure / GCP
• Understanding of cloud services monitoring and alerts

7. ITSM & Processes

• Knowledge of: Incident Management, Change Management, Problem Management (basic understanding)
• Familiarity with ITIL practices

8. Scripting / Automation (Good to Have)

• Basic scripting knowledge (Shell / Python)
• Ability to automate repetitive monitoring tasks

9. Soft Skills & Other Requirements

• Strong communication skills (English proficiency) – verbal & written
• Ability to handle pressure during incidents
• Good team collaboration and coordination skills
• Strong analytical and troubleshooting mindset
• Demonstrated self-learning ability and willingness to learn new tools
• Ownership mindset and proactive approach