Why Join Us?

We are looking for a strategic and forward-thinking Global HR Partner to support our Services organization, including Customer Success Managers, Professional Services Consultants, Incident Response, and Sales-aligned teams.

This role will partner closely with senior leaders to drive organizational effectiveness, talent strategy, and high-performance culture in a fast-paced, global, and increasingly AI-enabled environment.

Key Responsibilities

• Partner with Services leadership to shape and execute people strategies aligned with business goals, growth plans, and customer delivery models
• Act as a trusted advisor to senior leaders on organizational design, workforce planning, and change management
• Support scale and transformation of Services functions, including global delivery and customer-facing operations
• Lead talent reviews, succession planning, and leadership development
• Drive performance management processes, ensuring clarity, accountability, and differentiation
• Coach leaders on high-performing team dynamics, engagement, and retention strategies
• Provide expert guidance on complex employee relations, ensuring compliance with US employment laws and company policies
• Proactively identify organizational risks and partner with leadership to mitigate them
• Leverage HR analytics, dashboards, and AI-based insights to inform decision-making
• Identify trends in attrition, engagement, performance, and skills gaps
• Partner cross-functionally across HR (TA, Comp & Benefits, OD) to deploy scalable programs

Qualifications

• 5+ years of progressive HR experience, including HRBP support to senior leaders
• Must be able to go into the Irving, TX office 2-3 days a week
• Proven experience supporting Services, Customer Success, Professional Services, or Sales organizations
• Experience in global, matrixed, and fast-paced environments
• Experience leveraging HR analytics tools, dashboards, or AI-enabled platforms to inform decisions
• Demonstrated ability to translate business needs into data-driven people strategies
• Strong learning agility and curiosity to continuously adapt HR practices in an evolving AI landscape
• Strength in:
  • Organizational development & change management
  • Leadership coaching and influence
  • Talent management and workforce planning
• Deep understanding of US employment law and HR compliance
• Strong business acumen, especially in customer-facing or revenue-adjacent organizations
• High level of judgment, discretion, and professionalism
• Excellent stakeholder management and influencing skills
• Ability to operate both strategically and hands-on
• Must be eligible to work in the U.S. without employer sponsorship now or in the future

EOE M/F/Veterans/Disabled