Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Join a team that provides Level 1 and 2 Helpdesk support (Voice/Non-Voice) for BOSCH and its global customers.

The individual must possess basic skills / abilities to perform the essential functions. Responsibilities:

• Provide Level 1 support for tools/applications and co-ordinate with stakeholders until closure

• Obtain and evaluate all relevant data to handle complaints and enquiries

• Monitor and Dispatch incidents/tickets to the right technical solution group

• Efficiently resolve complaints to completion and achieve customer satisfaction

• Complete call notes and reports as necessary and update them in the CRM

• Report creation using MS office tools

• Record details of comments, enquiries, complaints, and actions taken

• Manage administration, communication and coordination with internal departments

• Flexible and willing to work in shifts – 24/7 helpdesk environment

Qualifications

Educational qualification:

Bachelors degree in Computer Science, Information Technology, Computer Technology or related science field

Experience :

3-6 Years of experience

Mandatory/requires Skills :
• 12 - 24 months of work experience in handling tickets and supporting any tools/applications

• Exposure and understanding of ITIL concepts

• Good working knowledge of MS Office tools o MS Excel - Advanced o MS PowerPoint - Advanced

• Multi-Lingual ability is a must of English and Hindi

Excellent verbal and written communication skill

• Willing to work in rotational shifts