Your role at Dynatrace

• Manage and track the entire renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organization.

• Working closely with partners and customers internally and externally, understanding contracts and the different terms and conditions aligned with each customer.

• Generating and sending quotes 120 days in advance that meet the customers contractual requirements.

• Engage customers in a value discussion surrounding their renewal building relationships with key stakeholders to help aid on-time renewals.

• Working closely with Account Managers and Customer Success Managers on customer strategies and sales plans.

• Provide information to internal and external customers regarding quotes, reinstatement's, co-termination and consolidation of contracts.

• Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region.

• Provide information for internal management reporting.

• Meet all contractual and reporting deadlines.

• Perform additional duties as required.

What will help you succeed

• Experience working with software renewals.

• Proven ability to assess, manage and operate effectively given multiple priorities in a time sensitive environment.

• Proven ability to manage high volumes of renewals at any given time.

• Self-starter, highly motivated, and committed to getting results.

• Strong organizational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy.

• Excellent verbal and written communication skills.

• Proven track record of flexibility in a team setting.

• Excellent word processing and spreadsheet experience in MS Word and Excel.

Desired Skills/Competencies:

• Mandarin/Cantonese spoken and written advantageous.

• Knowledge of Dynatrace software products.

• Knowledge of licensing and product pricing.

• Basic Sales skills.

• Good numeracy skills.

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.

• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.

• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.

• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.

• Over 50% of the Fortune 100 companies are current customers of Dynatrace.