It starts with YES!

At Optus, we have an ambitious goal to be Australia’s most loved everyday brand.

We’re searching for an Associate Director, SRE to support the evolution of Site Reliability Engineering across the enterprise. In this key leadership role, you’ll work alongside the Director of SRE to lead a multi-year transformation program which will prioritise uplifting reliability, availability, and performance of critically important systems.

This is a big-picture role—perfect for a strategic leader who understands people, process, and business alignment. You’ll bring structure to complexity, champion operational excellence, and lead a team that keeps Australia connected when it matters most.

The day to day:

• Drive and implement long-term transformation strategies in collaboration with the Director of SRE
• Lead all aspects of key SRE metrics and service levels across critical enterprise systems
• Lead, mentor, and develop a high-performing team of SRE professionals
• Coordinate multi-year AOP programs and cross-functional technical delivery
• Run vendor and partner performance in alignment with Optus’ SRE standards
• Champion operational excellence through automation, process maturity, and performance insights
• Partner with senior business members of the business to ensure alignment between SRE and broader organisational goals
• Uplift tooling, documentation, and platform reliability across cloud-based and on-prem infrastructure

What you’ll bring:

• A standout colleague who values a highly collaborative environment
• Proven leadership with deep operational insight and a passion for transformation
• A strategist who knows how to deliver enterprise-scale change
• High energy and clarity focused, bringing collaboration to every challenge
• Substantial experience leading large-scale IT operations or transformation programs
• Strong people leadership and stakeholder engagement skills
• Business and financial acumen with experience aligning programs to strategic outcomes
• Familiarity with up to date SRE practices, ITIL frameworks, and enterprise support models
• Understanding of cloud platforms (AWS/Azure), automation tools (Ansible, Terraform), and incident management standard process
• A calm, solution-focused demeanor and ability to work across various contending priorities
• Experience in telecommunications or highly sophisticated digital environments
• Background in hands-on SRE, DevOps or system engineering roles
• Certification in ITIL, cloud platforms, or SRE-related fields

Perks we love at Optus

• 3 days in the office, 2 days remote – with flexible hours to suit!
• Inclusive paid parental leave, up to 14 weeks for the primary care giver
• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
• Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)
• Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes);

Intrigued - but perhaps you don’t align to 100% of the role requirements? That’s OK, we strongly encourage you to apply – we all have growth & development opportunities.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170 and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.