Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.

Join our high performing Billing & Credit team within Group Finance, where we deliver secure onboarding and accurate billing experiences for Optus customers. As a Senior Portfolio Analyst, you’ll help shape advanced analytics and reporting that support collections, recoveries and overall customer experience.

In this role, you’ll develop insights and dashboards that influence key business decisions, improve operational efficiencies. You’ll connect data across the credit lifecycle to uncover trends, support strategic initiatives, and drive continuous improvement, with strong exposure to senior leaders.

What you’ll be doing

• Design dashboards, reports, and scorecards that support Collections & Recoveries performance management across key metrics (business, financial, operational, customer), adherence to internal policies and regulatory requirements, and drive continuous improvement.
• Generate accurate, meaningful insights by building forecasting models and connecting data across the customer lifecycle to highlight risks, opportunities, and clear business implications.
• Partner with stakeholders to understand needs, lead performance discussions, manage deliverables, and translate complex analysis into clear, actionable business insights.
• Align data solutions with enterprise reporting standards by partnering with data teams and sharing best practices through consulting and knowledge transfer.
• Ensure data accuracy and governance by maintaining a clean reporting catalogue, data library, standard operating processes, enforcing consistent definitions and methods, and building strong data models.

What makes you perfect for the role?

• Degree‑qualified with 5+ years’ experience in data analytics, integration, and visualisation.
• Strong technical skills across SQL, data modelling, Excel/VBA, and BI tools (e.g., Tableau, Cognos, Alteryx).
• Solid understanding of collections and recoveries processes, reporting, and customer journeys.
• High proficiency in Excel (financial analysis and modelling), PowerPoint, and complex database work.
• Excellent communication and presentation skills, with the ability to simplify complex insights for senior stakeholders.

Optus is a place where we let you do you. We offer a range of benefits including:

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive.

If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.