• Job Title: ITSM Config and Asset Manager
• Business Unit: Enterprise & Business
• Reporting to: Bernadette Lahood
• Location: Macquarie Park, New South Wales, Australia
• Talent Acquisition Partner: Elliot Butters
• Application Closing Date: 27/2/2026

As an ITSM professional in Asset and Configuration Management, you will be integral part our Service Management efforts. You will promote ongoing business service improvement through measurable outcomes. This role offers an opportunity to join a progressive team working with onshore and offshore centres to guarantee seamless service delivery and operational excellence. You will coordinate the health and availability of services for Optus Enterprise clients and guide initiatives that maintain high-quality service operations.

What You’ll Do:

• Govern Asset and Configuration management to deliver to service and operational agreements and cost targets
• Contribute to Service Management operational health and availability
• Development and deployment of initiatives to deliver high quality Asset & CMDB Management
• Drive Best Practice improvements in Service Management, delivering regional and cross vertical cost efficiencies
• Manage, report and communicate to internal leaders and customer governance forums.

What You Bring

• Eligibility for NV1 Clearance
• 5+ years’ of ICT industry experience in achieving operational goals for large matrixed organisations and multiple customers.
• Minimum 5 years' ITIL experience, ITIL Certification desirable
  
• Understand & Apply Agile Methodologies in an ITSM Environment
• Significant and relevant business experience with multiple customers
• A track record in successfully achieving/exceeding operational goals

The good stuff…

• Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, a convenience store, chill-out zones, a GP, post office, gym, and on-site childcare centre.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity