Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

We’re looking for a Customer Data Platform product owner and leader with deep practical experience in how platforms like Salesforce Data Cloud/Data 360 operate day to day. You will own how the platform works in practice, ensuring data is structured, unified and usable to drive real-time decisioning, marketing and customer engagement outcomes.

This role blends deep platform expertise with strong governance, people leadership and enterprise-wide influence, and data driven thinking. You’ll act as a senior partner and trusted advisor to Marketing, Technology, Data Office, Analytics, Decisioning and external partners to deliver a high performing, secure and future ready CDP ecosystem.

What You’ll Do

• Own the end-to-end CDP product vision and roadmap from ingestion through to activation. ensuring alignment to customer, marketing and business priorities.

• Deeply understand identity stitching, data models and audience creation.

• Oversee platform configuration, integrations and data flows across diverse online and offline sources at enterprise scale with consideration of the MarTech stack

• Own and evolve the CDP data model and identity framework, ensuring accurate customer unification and usability for activation.

• Translate business use cases into CDP design and configuration, ensuring data is actionable inn campaigns and decisioning.

• Define and optimise identity resolution rules and customer stitching logic across channels and systems. Translate business use cases into CDP design and configuration, ensuring data is actionable in campaigns and decisioning.

• Work with platform teams and data engineers to configure and optimise CDP ensuring it supports real-time and batch use cases.

• and systems platform performance, risks and opportunities to ensure measurable commercial and customer outcomes and provide visibility through senior governance and executive forums.

What makes you perfect

• Hands on experience owning or operating a CDP e.g. Salesforce Data 360, Segment, Tealium or Adobe RT-CDP

• Strong understanding of CRM, transactional, behavioural, retail and call centre data ecosystems.

• Proven governance, compliance and data quality capability across privacy and regulatory frameworks.

• Experience enabling audience creation, segmentation and activation.

• Strong strategic leadership with the ability to influence senior stakeholders, shape priorities and align multiple senior leaders to business outcomes.

• Demonstrated people leadership experience, including leading senior specialists and/or strategic delivery partners.

• Skilled in analytics, problem-solving and identifying optimisation opportunities.

• Bachelor’s degree in a relevant field; Salesforce certifications strongly preferred.

What's in it for you?

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.

• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.

• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.

• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.

• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.

• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.

• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).

• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.