Optus is a leading Australian telecommunications provider, delivering more than 11 million services every day across mobile, broadband and digital solutions.

We’re seeking an experienced Associate Director – Consumer Risk to play a critical senior leadership role in embedding effective, practical risk management across our Consumer business. This role partners closely with the Consumer Senior Leadership Team, ensuring material consumer risks are clearly identified, owned, governed, and actively managed—while enabling growth, innovation, and strong customer outcomes.

Acting as the Line 1 risk business partner, you’ll provide clear insight, challenge, and assurance to executive leaders, balancing robust risk discipline with the pace and realities of a large, customer-facing organisation. You’ll also be a key driver of a strong risk and compliance culture, building capability across the business and working closely with Line 2 and Line 3 teams.

What You’ll Do

• Act as the Line 1 risk business partner to the Consumer business, owning risk identification, assessment, mitigation, and monitoring across key functions.
• Embed practical, business‑owned risk management into day‑to‑day operations, with clear ownership, governance, and accountability.
• Lead consumer risk profiling, workshops, and assessments, ensuring alignment to enterprise risk appetite and regulatory expectations.
• Oversee the effectiveness of controls, driving timely remediation of gaps and issues with a strong focus on customer outcomes.
• Deliver clear, executive‑level risk insights and reporting, escalating material risks and supporting informed decision making.
• Chair and contribute to key risk governance forums and champion a strong risk‑based culture across the Consumer business.

What makes you perfect

• 7+ years’ experience managing consumer risk in a Line 1 risk environment, ideally within a regulated, high‑volume, customer‑facing organisation.
• Strong understanding of consumer risk across the end‑to‑end customer lifecycle, including regulatory and vulnerable customer considerations.
• Proven experience influencing senior stakeholders, providing credible challenge, and supporting executive decision making.
• Excellent communication skills, with the ability to present complex risk matters clearly and confidently.
• A practical, outcomes‑focused approach to risk management—focused on what matters most for customers and the business.

What's in it for you?

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.