Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.

The Associate Director, Commercial Collections role is an outstanding opportunity to lead a dynamic team of 14 Onshore team members in Australia. You will manage and improve a robust credit management matrix to ensure cash collections are maximized and credit risk is mitigated. This role is pivotal in driving dispute resolution through a consistent framework, ensuring debt is not adversely impacted.

What You’ll Do | Your day to day will consist of

• Provide strong leadership to both direct and indirect people to build a culture of high performance for the team responsible for the OWS & Enterprise portfolios.
• Ensure all financial metrics, as agreed with Director, Collections & Recoveries, for all portfolios under management are met.
• Manage and improve a robust credit management matrix that ensures cash collections are maximized and credit risk is mitigated.
• Build strong business relationships across a diverse group of parties, both internally and externally.

What You Bring | What makes you perfect for the role?

• Outstanding communication skills with the ability to effectively influence and persuade individuals at all levels internally and externally.
• Strong commercial competence and understanding of corporate credit management processes.
• Proven ability to think outside the square and process a high level of information to make decisions that will determine positive outcomes.
• Strong leadership skills to build an environment where the team thrives and is engaged.

The good stuff…. | What’s in it for you?

• Competitive remuneration, plus $80 monthly credit, 25% off Optus products, and exclusive shopping discounts with our retail partners — making everyday life a little more affordable.
• Genuine Flexibility - work three days in the office, two days from wherever works best for you.
• Inclusive, carer-neutral paid Parental Leave of up to 16 weeks, because family comes first.
• Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Your wellbeing matters, so we offer free counselling and support services, available 24/7 in-person, by phone, SMS, or video.

Not every box ticked? Apply anyway. We believe the right approach matters more than a perfect CV. We’ll back you to grow from there.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity