Technical Customer Support Trimble Tekla Structures
IT, Customer Service
Raunheim, Germany
Posted on Aug 29, 2026
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Job ID
R57353
Date posted
08/28/2026
Job Family
Technical Customer Support
Gestalten Sie die digitale Zukunft des Bauwesens als Technical Customer Support Professional – BIM-Software Tekla Structures (m/w/d)!
Möchten Sie Ihr Know-how in der BIM- und Baubranche gezielt einbringen und mit modernsten Technologien arbeiten? Als Technical Customer Support Professional für Tekla Structures begleiten Sie Bauunternehmer und Ingenieurbüros bei der Umsetzung anspruchsvoller Bauprojekte und treiben die Digitalisierung der Baubranche in einem inspirierenden, internationalen High-Tech-Umfeld aktiv voran!
Über uns:
Trimble ist ein globales Technologieunternehmen, das die physische und digitale Welt miteinander verbindet und die Art und Weise, wie Arbeit erledigt wird, verändert. Mit unermüdlicher Innovation in den Bereichen präzise Positionierung, Modellierung und Datenanalyse ermöglicht Trimble unverzichtbare Industrien wie Bauwesen, Geodaten und Transport. Ob wir Kunden beim Bau und der Instandhaltung von Infrastruktur helfen, Gebäude entwerfen und konstruieren, globale Lieferketten optimieren oder die Welt kartografieren – Trimble steht an der Spitze und treibt Produktivität und Fortschritt voran.
Das Trimble AECO-Segment bietet digitale Konstruktionslösungen, die die Präzision und Produktivität für Architektur, Ingenieurwesen, Bauwesen und Betrieb steigern.
Was diese Rolle so interessant macht:
In dieser Rolle sind Sie das fachliche Rückgrat für innovative BIM-Lösungen und wirken direkt an der Optimierung wegweisender Softwaretools wie Tekla Structures (https://www.tekla.com/de/produkte/tekla-structures) und Trimble Connect (https://www.tekla.com/de/produkte/trimble-connect) mit. Sie lösen komplexe technische Fragestellungen für führende Akteure der Baubranche und gestalten aktiv die praxistaugliche Digitalisierung im Ingenieur- und Modellbau.
Ihre Hauptaufgaben:
- Technischer Kundensupport: Vielfältige Unterstützung für unsere Kunden per Telefon, digitalen Medien und bei Bedarf auch vor Ort
- Wissensaufbereitung: Verfassen und Übersetzen von Support-Artikeln, Produktanleitungen und technischen Dokumentationen
- Schulungsmaterialien: Erstellung, Aktualisierung und Übersetzung von Schulungsunterlagen
- Teamwork: Enge Zusammenarbeit mit Marketing, Vertrieb und dem Customer Success Team
- Produktentwicklung: Aktive Mitgestaltung der Weiterentwicklung unserer Softwarelösungen (primär Tekla Structures und Trimble Connect ) im Austausch mit der Produktentwicklung
Ihre Fähigkeiten und Erfahrungen:
- Abgeschlossenes Studium im Bauingenieurwesen oder in der Architektur oder eine vergleichbare Qualifikation bzw. Berufserfahrung, z. B. als Konstrukteur/in, Tragwerksplaner/in, Techniker/in oder Technische/r Systemplaner/in
- Praxiswissen im konstruktiven Ingenieurbau, Kenntnisse in Tekla Structures oder anderen CAD-Lösungen sind von Vorteil
- Sehr gute Deutschkenntnisse in Wort und Schrift sowie gute Englischkenntnisse
- Ausgeprägte Kommunikationsstärke und klare Ausdrucksweise im direkten Kundenkontakt
- Selbstmotivierte, proaktive und serviceorientierte Arbeitsweise
- Teamgeist und die Fähigkeit, auch in dynamischen Situationen ruhig und lösungsorientiert zu bleiben
Standort: Raunheim oder Bonn (bevorzugt) oder weitere deutsche Niederlassungen
Freuen Sie sich auf ein kollegiales Team mit einer offenen Unternehmenskultur. Gegenseitige Wertschätzung, respektvolle Zusammenarbeit und ein familiäres Miteinander schaffen ein Arbeitsumfeld, in dem sich jeder einbringen und wohlfühlen kann.
Zusätzlich profitieren Sie von unseren zahlreichen firmeninternen Angeboten wie Jobrad, Benefit Möglichkeiten und einem Mental Health Programm.
Warum Du bei uns genau richtig bist:
- Echter Impact statt nur leere Worte: Bei Trimble tun wir nicht nur „Gutes“ – wir verändern die reale Welt. Wir entwickeln innovative Lösungen für die drängendsten globalen Herausforderungen. Von der Baustelle bis zum Logistikzentrum: Unsere Arbeit verbessert spürbar, wie Menschen leben, bauen und sich bewegen.
- Projekte, die wirklich zählen: Hier gestaltest du Technologien, die die Arbeit für Millionen von Menschen schneller, sicherer und nachhaltiger machen. Unser Einfluss ist messbar – von vernetzten Maschinen, die Kraftstoff sparen, bis zur Reduzierung von Ressourcenverschwendung.
- Teamgeist als Erfolgsfaktor: Unsere starke Kultur ist ein echter Geheimtipp. Dich erwartet ein starkes, kollegiales Team, das deine Vision teilt. Wir sind „visionäre Pragmatiker“, die mutig denken und Lösungen entwickeln, die in der Praxis funktionieren.
- Mach dein Ding – übernimm Verantwortung: Trimble lebt von Menschen, die Initiative ergreifen. Bei uns herrscht echter Gründergeist: Wir fördern proaktive Macher, die ihren Erfolg selbst in die Hand nehmen und Verantwortung leben.
Technical Customer Support, Tekla Structures, BIM Software, Bauingenieurwesen, Tragwerksplanung, Konstruktion, CAD, Customer Success, Raunheim, Trimble
How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Join a Values-Driven Team: Belong, Grow, Innovate.
At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.
Candidate Privacy Notices by Country
If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.
Insights from previous hires
Top skills
Architecture
API
Customer Service
Communication
AngularJS
Algorithms
SAP
Quality Assurance
Process Improvement
Management
Previously worked at
Previously worked as
1. Software Engineer
2. Technical Support Engineer
3. Technical Engineer
4. Technical Sales Support
5. Project Engineer
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