Description

Join Charm Security to help build an AI product that truly protects people

Charm Security is at the forefront of the fight against fraud, building an AI-powered platform that defends millions from scams and social engineering. As an AI Agent Product Manager, you will be instrumental in defining how we use real-time agentic systems to deliver protection before harm can occur.

We’re looking for a hands-on, mission-driven Product Manager to help us build an AI product that truly protects people. You’ll lead key initiatives across discovery, delivery, and iteration, working closely with data scientists, researchers, engineering, designers, and users to bring high-impact features to life.

You’ll own translating the product strategy to execution end to end: defining features, aligning stakeholders, and making decisions that balance speed, quality, and impact. You’ll also help shape how we use AI and real-time agentic systems to detect scams and intervene effectively while always keeping the human at the center.

WHAT YOU’LL DO

• Own the Product Life Cycle: Lead AI Agent features from discovery through successful delivery and measurable outcomes.
• Drive Cross-Functional Execution: Partner tightly with engineering, design, and data science to build and rapidly iterate on real-time, high-stakes system interventions.
• Define & Optimize: Work with fraud researchers to translate evolving fraud patterns into clear requirements, using data to rigorously measure and optimize the agent’s performance and mission alignment.
• Contribute to Culture: Help shape the product strategy and team culture as an early, impactful key hire.

Requirements:

• 1+ years of Product Management experience in a B2B/B2C SaaS environment, with a track record of successfully launching user-facing features.
• Experience managing products powered by intelligent systems (e.g., ML models, LLMs, or agentic automation).
• Proven ability to drive cross-functional alignment with Engineering, Data Science, and Design to deliver production-grade systems at scale.
• Exceptional product judgment to prioritize, simplify, and deliver value in complex, high-stakes domains.

NICE-TO-HAVE

• Experience with inbound product management for AI-infused applications.
• Domain expertise in fraud, scams, or financial services.
• Comfort working with data science, researchers, or behavioral scientists to design interventions that influence human behavior.
• Background in early-stage startups or experience building v1 products in ambiguous spaces.

WHY CHARM

• You’ll work on a meaningful problem that affects millions of people and has massive societal impact.
• You’ll help define the company’s product DNA as part of a tight-knit, mission-driven team.
• You’ll own your domain, not just run backlogs. This is a chance to leave your fingerprint on every part of the product.
• You’ll move fast, but with care – balancing speed with insight to do things right.
• You’ll work with great people who are humble, sharp, and passionate about building something that matters.