Cloud Service Delivery Manager
Administration
Prague, Czechia
Posted on Jul 12, 2026
Our Company
At Teradata, we believe that people thrive when empowered with better information. Teradata Autonomous Knowledge Platform activates enterprise intelligence by unifying data, knowledge and business context to achieve tangible outcomes. With Teradata, organizations can provide agents with full context for impact when it matters. Our solution lets businesses connect and scale on premises, in the cloud, or through a hybrid approach. Teradata delivers real business value with AI.
What You'll Do
Teradata Cloud Operations is seeking a Cloud Service Delivery Manager to engage with and support customer-facing teams in delivering exceptional service to Teradata's as-a-service customers. You will partner with Teradata's Customer Experience (CX) and Go-to-Market (GTM) teams to ensure cloud-hosted customers receive best-in-class service that meets established KPIs and service level agreements.
In this role, you will serve as a key liaison between Cloud Operations and customer-facing teams, driving continuous improvement initiatives and ensuring consistent, high-quality delivery across the customer lifecycle. You will work cross-functionally to resolve escalations, identify operational inefficiencies, and champion the customer experience from an operational perspective.
Why We Think You’ll Love Teradata
We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.
Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.
At Teradata, we believe that people thrive when empowered with better information. Teradata Autonomous Knowledge Platform activates enterprise intelligence by unifying data, knowledge and business context to achieve tangible outcomes. With Teradata, organizations can provide agents with full context for impact when it matters. Our solution lets businesses connect and scale on premises, in the cloud, or through a hybrid approach. Teradata delivers real business value with AI.
What You'll Do
Teradata Cloud Operations is seeking a Cloud Service Delivery Manager to engage with and support customer-facing teams in delivering exceptional service to Teradata's as-a-service customers. You will partner with Teradata's Customer Experience (CX) and Go-to-Market (GTM) teams to ensure cloud-hosted customers receive best-in-class service that meets established KPIs and service level agreements.
In this role, you will serve as a key liaison between Cloud Operations and customer-facing teams, driving continuous improvement initiatives and ensuring consistent, high-quality delivery across the customer lifecycle. You will work cross-functionally to resolve escalations, identify operational inefficiencies, and champion the customer experience from an operational perspective.
- Serve as the primary point of contact between Cloud Operations and GTM/CX teams for the EMEA region's customer experience concerns.
- Partner with EMEA regional CX teams to understand, prioritize, and resolve service delivery issues.
- Monitor and manage customer SLAs, escalating issues appropriately and driving timely resolution.
- Identify and support continuous improvement initiatives within Cloud Operations delivery processes.
- Build and maintain strong cross-functional relationships with internal partners across CX, Support, and Cloud Operations service delivery teams.
- Contribute to cloud environment consistency through participation in release management processes.
- Track and report on operational KPIs to measure and improve service delivery performance.
- Report to the Senior Manager, Cloud Service Delivery.
- Partner with Customer Experience (CX), Go-to-Market (GTM), Support, and Cloud Operations service delivery teams.
- Work cross-functionally with customer-facing teams across the EMEA region to deliver best-in-class service for Teradata's as-a-service customers.
- 7+ years of experience in customer-facing, customer success, or service delivery roles.
- 2+ years in a leadership or team lead role within a technical or cloud services environment.
- Familiarity with cloud-based services and technologies (SaaS & PaaS).
- Understanding of ITIL or other service delivery frameworks.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Demonstrated ability to manage multiple priorities and stakeholder relationships simultaneously.
- Track record of driving measurable improvements in service delivery or customer satisfaction.
- Experience supporting enterprise customers in B2B technology environments.
- Experience working in a product-based organization supporting a PaaS/SaaS production environment is preferred.
- Experience using data and analytics to monitor performance and drive continuous improvement.
- Familiarity with industry-standard ITSM tools (e. g. , ServiceNow, Jira).
- Ability to develop and document operational processes that balance efficiency and customer satisfaction.
- ITIL Foundation certification (preferred).
- Experience with Teradata products and solutions is a plus.
- Strong analytical and problem-solving skills with attention to detail.
- Experience supporting strategies to improve customer retention, product adoption, and expansion.
- Ability to collaborate effectively across CX, Support, and Engineering teams to resolve customer issues.
- Comfortable working in fast-paced, evolving environments and leading change at the team level.
- Excellent written, verbal, and presentation communication skills.
- This is a remote work position and does not require commuting to a Teradata office location.
- Requires the candidate to have citizenship of an EU country and permanent residency within the EU.
Why We Think You’ll Love Teradata
We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.
Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.