Order Management Specialist (Andover, MA)

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

We are seeking a detail-oriented Order Management Specialist to join our retail operations team. The ideal candidate will ensure accurate, timely order processing and coordinate with internal teams (Sales, Purchasing, Shipping, Production, Finance) and customers to drive excellent fulfillment and post-sale support. This role requires strong systems experience (Dynamics 365), excellent communication, and the ability to manage escalations and exceptions.

Key Responsibilities

• Manage new customer setup and onboarding processes.
• Receive and review customer purchase orders and all related documentation related to new orders for accuracy and completeness.
• Validate order creation and update or correct order details as needed.
• Perform compliance and credit checks, ensuring required documentation is stored per record retention policies
• Coordinate with Purchasing to provide end-user and licensing information as required.
• Communicate order status with Technology Renewal Center to deliver to Sales and Customers
• Interface with Customers daily to provide order status, expected ship dates, and troubleshoot any issues during order lifecycle or post sale
• Interface with Shipping to obtain quotes, release shipments, and track order progress.
• Process credit card payments for orders when required and ensure secure handling of payment information.
• Deliver packing slips, serial numbers, and other shipment documents to customers; send tracking and serial number details promptly.
• Manage escalations and exceptions throughout order lifecycle to ensure a seamless customer experience.
• Assist in managing customer return requests.
• Support invoice generation, customer credits, and invoice adjustments.
• Maintain and update customer tax exemption records
• Maintain accurate records and documentation of order activities, changes, and communications.

Qualifications

• 2+ years of order management, customer service, or operations experience; experience in technology/equipment sales or distribution highly preferred.
• Proficiency with Microsoft Dynamics 365 (D365) and SharePoint; strong Excel skills.
• Knowledge of order-to-cash processes, RMAs, SOWs, and service order workflows.
• Experience coordinating with Purchasing, Production floor, Shipping/Logistics, and Finance.

#LI-Hybrid

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#unitedstates

#financialservices

Job:

Services

Job Level:

Entry

"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Hourly Salary USD 33.03 - 44.86 in Massachusetts
The listed salary range reflects base salary. Variable incentives may also be offered."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.